Return Policy

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• Items must be in original condition
• Items must include original packaging and tags

Return Period

Returns must be requested within 30 days after purchase.

Return Process

1. Contact our customer support team
2. Provide your order number and reason for return
3. Follow the instructions provided by our team

Returns without prior approval may not be accepted.

Refunds

After receiving and inspecting your return:

• Approved refunds will be issued to the original payment method
• Processing time may take 5–10 business days

Return Contact

Email: cservice@lunalunalu.com
Phone: +8613714163589